Privacy Policy

Last Updated: January 2025

Sagivee (UEN: 201461299643R), registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our legal document preparation services.

We comply with the Singapore Personal Data Protection Act 2012 (PDPA) and the European Union General Data Protection Regulation (GDPR) where applicable. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We collect personal information that you voluntarily provide to us when you:

  • Submit contact forms: Name, email address, phone number, and message content
  • Request our services: Business information, identification documents, and service-specific details
  • Subscribe to newsletters: Email address and communication preferences
  • Engage with our services: Legal documentation requirements, company details, and related information necessary for document preparation

1.2 Usage Data

We automatically collect certain information when you visit our website, including:

  • IP address and geographic location
  • Browser type and version
  • Device information (operating system, screen resolution)
  • Pages visited, time spent on pages, and navigation paths
  • Referring website addresses
  • Date and time stamps of your visit

1.3 Cookies and Tracking Data

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic. This includes session cookies, persistent cookies, and third-party analytics cookies.

2. How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

  • Service Delivery (Contractual Necessity): To provide legal document preparation services, respond to inquiries, and fulfill your service requests
  • Communication (Legitimate Interest): To send service updates, respond to questions, and provide customer support
  • Website Improvement (Legitimate Interest): To analyze user behavior, improve website functionality, and enhance user experience
  • Marketing (Consent): To send promotional materials, newsletters, and relevant service information (only with your explicit consent)
  • Legal Compliance (Legal Obligation): To comply with Singapore PDPA, GDPR, tax regulations, and other applicable laws
  • Security (Legitimate Interest): To protect against fraud, unauthorized access, and ensure data security
  • Analytics (Legitimate Interest): To understand website traffic patterns and optimize our digital presence

3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

3.1 Service Providers

  • Hosting providers: For secure website and data storage
  • Email service providers: For communication and newsletter distribution
  • Analytics providers: Google Analytics, advertising platforms
  • Payment processors: For secure transaction processing (if applicable)
  • Cloud storage services: For secure document storage and backup

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our legal rights and prevent fraud.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

4. Cookies and Tracking Technologies

Our website uses various tracking technologies to improve functionality and analyze performance:

4.1 Google Analytics

We use Google Analytics to collect anonymized data about website usage, including page views, session duration, bounce rates, and user demographics. This data helps us understand visitor behavior and improve our services. Google Analytics uses cookies that collect IP addresses (anonymized), device information, and browsing patterns.

Data collected: Pageviews, sessions, geographic location (city/country level), device type, traffic sources, and user flow through the website.

4.2 Google Ads Conversion Tracking and Remarketing

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. Google Ads remarketing allows us to display relevant advertisements to users who have previously visited our website. These technologies use cookies to track conversions and create remarketing audiences.

Purpose: Measure advertising ROI, optimize campaigns, and show relevant ads to interested users across the Google Display Network.

4.3 Facebook Pixel

We utilize Facebook Pixel to track conversions from Facebook ads, optimize advertisements, build targeted audiences, and remarket to website visitors. The Facebook Pixel collects data about your visit, including pages viewed and actions taken.

Data shared: Website activity, page views, button clicks, and form submissions (hashed for privacy).

4.4 How to Opt-Out of Tracking

You can control and opt-out of tracking technologies through:

  • Browser settings: Most browsers allow you to refuse cookies or delete existing cookies
  • Google Ads Settings: Visit Google Ads Settings to opt-out of personalized advertising
  • Facebook Ad Preferences: Adjust your Facebook ad preferences to control ad targeting
  • Network Advertising Initiative: Use NAI opt-out tools for multiple advertising networks
  • Browser extensions: Install privacy-focused extensions that block tracking cookies

Note: Disabling cookies may affect website functionality and your user experience. Essential cookies required for website operation cannot be disabled.

5. Your Privacy Rights

Under Singapore PDPA and GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data that we hold. We will provide this information in a commonly used electronic format.

Right to Correction/Rectification

You can request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when it is no longer necessary for the purposes collected, or if you withdraw consent.

Right to Data Portability

You can request to receive your personal data in a structured, machine-readable format and transmit it to another controller.

Right to Object to Processing

You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

Right to Non-Discrimination

You will not face discriminatory treatment for exercising any of your privacy rights under applicable data protection laws.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore or relevant supervisory authority.

To exercise your rights: Please contact us using the information provided at the end of this policy. We will respond to your request within 30 days as required by law. We may require verification of your identity before processing your request.

6. Platform-Specific Disclosures

We use third-party platforms for analytics and advertising. Here's how your data is shared:

Google (Google Analytics & Google Ads)

Data shared: Anonymized IP addresses, device identifiers, browsing behavior, page interactions, conversion events, and remarketing audience data.

Purpose: Website analytics, advertising measurement, conversion tracking, and remarketing campaigns.

Privacy Policy: Google's privacy practices are governed by their privacy policy. Google may use this data in accordance with their terms of service.

Meta/Facebook (Facebook Pixel & Custom Audiences)

Data shared: Hashed email addresses, website activity, page views, button clicks, form submissions, and custom conversion events.

Purpose: Advertising optimization, audience building, conversion tracking, and remarketing to website visitors on Facebook and Instagram.

Data matching: We may upload hashed customer lists to create Custom Audiences for targeted advertising.

Microsoft/Bing (Bing Ads)

Data shared: Cookie identifiers, conversion data, and remarketing audience information for advertising on the Microsoft Advertising Network.

Purpose: Advertising campaign optimization and performance measurement on Bing search and partner networks.

Third-party responsibility: These platforms have their own privacy policies governing how they process data. We encourage you to review their privacy policies to understand their data practices.

7. Global Privacy Control (GPC) Support

We respect Global Privacy Control (GPC) signals transmitted by your browser. GPC is a technical specification that allows users to signal their privacy preferences regarding the sale or sharing of personal information.

How GPC works: When your browser sends a GPC signal, we will treat it as a valid request to opt-out of the sale or sharing of your personal information for targeted advertising purposes, where applicable under law.

Enabling GPC: You can enable GPC through:

  • Privacy-focused browsers (Brave, DuckDuckGo, Firefox with extensions)
  • Browser extensions that support GPC signals
  • Privacy-focused mobile browsers

Scope: GPC signals apply to the specific browser or device from which the signal is sent. You must enable GPC on each browser and device you use to visit our website.

8. No Automated Decision-Making

We do not use automated decision-making processes, including profiling, that produce legal effects or similarly significantly affect you. All decisions regarding our services are made by human personnel.

While we use analytics tools to understand user behavior and improve our services, these tools do not make automated decisions about individuals. Any service decisions, pricing, or eligibility determinations are made manually by our team based on your specific requirements and circumstances.

9. Data Security Measures

We implement comprehensive technical and organizational security measures to protect your personal data:

  • Encryption: SSL/TLS encryption for data transmission; encrypted storage for sensitive data
  • Access controls: Role-based access restrictions; multi-factor authentication for administrative access
  • Network security: Firewalls, intrusion detection systems, and regular security monitoring
  • Data backup: Regular automated backups stored in secure, geographically distributed locations
  • Employee training: Regular privacy and security training for all personnel handling personal data
  • Vendor management: Due diligence and contractual obligations for third-party service providers
  • Incident response: Documented procedures for detecting, responding to, and reporting security incidents

Important: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

10. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy: